December 20, 2007
Let's Talk is an appropriate name for the company, since that's all they have gotten done so far - I call, we talk.
This is the epinions.com review I wrote on Thursday morning:
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I've had to call them 7 times already about an order I placed 7 days ago. On the letstalk.com website, they claim that "most phones ship in 24 hours." Seeing as the slowest shipping they offer is 2nd-day, I expected to receive the phones within 4 days at the worst case scenario (the order was placed on a Friday). The phones still haven't even been "activated and programmed," but will "probably ship within 24 hours," according to the latest customer service representative I just got off the phone with. They don't answer their phone without at least a 5 minute hold time before 10am CST and every single rep I've talked to has been incompetent - they continually put you back on hold for minutes at a time to figure out what the issue is (if there isn't a large BOLD print problem flashing on your computer screen when you pull up my account, why did I get an email saying there's a problem and more importantly, WHY HAVEN'T MY PHONES SHIPPED!?) If I have to call them one more time to have them switch an address around, or give them information they already have, I'm canceling the order altogether!
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This is the email body I received around noon that day:
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Dear Customer,
Thank you for your patience. Your phone has just been activated. It is now ready for shipment.
You should receive a shipment confirmation email with the tracking number shortly.
Sincerely,
Customer Service
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AT&T called me on Saturday to get the information about porting my number and everything was approved. That representative told me that once I got the phones, they would be ready to activate and have all the instructions with them. Seemed logical enough. No one ever mentioned at letstalk that I wouldn't have a phone while the new ones were in transit if I port my number up front. That's the most idiotic thing I could ever think a company would do!
So now with the impending Christmas holiday, I'm looking at not having a phone, besides my roommate's VOIP house phone, until possibly the 26th! I hate letstalk.com, I will never do business with them again! I am advising you to stay as far away as you can from letstalk unless you love struggling with representatives who are totally incompetent and unhelpful. I've talked to 10 of them so far, so I feel like I have a pretty good idea of the norm. Sure the website is easy and the deals seem great, but you'll pay for it in heartache in the long-run!!
::UPDATE:: It never got any better. The phones finally arrived but I'm still working through all the mess. I called ATT today to get a credit since my account officially started when the phones were activated, not when I received them. If I hadn't, it would have cost me $15 just for the time the phones were in transit. There's more I'd love to complain about with Letstalk.com, but I'll spare you unless you really want to know. Leave a comment if you personally want to hear me vent the rest.
